A report based on analysing data from a survey of service quality at a Essay - 1

A report based on analysing data from a heap of military service caliber at a University Sports Centre - Essay Exampleed with the service they give from one point, they may switch to other places where they will get the expected satisfaction (Bloemer and Kasper, 2013). This means a lot to service providers in ensuring that they provide services that meet the service expectations of their users and therefore lead to service satisfaction. According to Williams & Buswell (2013), service satisfaction is mostly attained when there is high level of service quality in the service provided. To this end, service providers have utilize various means to measure and evaluate the expiration of quality in the service they provide. One of these is the use of the data collection instrument known as SERVQUAL (Ndubisi, 2012). In this paper, the outcome of one such instrument is subjected to critical analysis. SERVQUAL is an instrument that seeks to give a numerical description to the level of service quality that prevails within a given service setting (Bluestein, Moriarty and Sanderson, 2013). For this paper, the speech pattern is on the outcome of service quality among students using a sports facility at a University.Generally, the questionnaire used can be commended for its quantitative approach. As it has been stressed already, this was necessary in quantifying quality and satisfaction, which otherwise would have remained highly relative and subjective to individual differences (Newman, 2011). Meanwhile, the use of quantitative measures has been praised as highly innovative shipway by which empirical outcomes are achieved with various research findings (Wirtz and Bateson, 2012). The reason this is express is that most of the outcome with quantitative measures such as percentages, means and standard deviations are things that have a common universal interpretation. In effect, the interpretation to the outcomes of a study always remains the same no matter where it i s taken to for analysis. With this said recommendation that will be made for improvement on the questionnaire has to do with the number of areas